Refund policy
Unpaid orders: Cancel anytime — just reply to your order confirmation or text us at 1-929-395-0990 or email support@docprinters.com. Unpaid orders older than 30 days cancel automatically.
Paid orders: We begin custom-designing your document within hours of payment — that's how we deliver same-day service. Because of that:
- Before design work begins: full refund, no questions asked.
- After design, before shipping: a 50% design fee covers the completed custom work, and the remainder is refunded.
- After shipping: custom printed documents can't be refunded, but they're guaranteed — if anything isn't right, we revise and reprint free until it is.
Never need to cancel: add the Proof Review option at checkout and you'll approve your exact document before we print anything.
Our guarantee: any misprint or defect reported within 90 days gets a free reprint. Your satisfaction is the whole point.
You can always contact us for any return or refund question at support@docprinters.com